Our Relapse Guarantee
Should your kitty experience a relapse within 2 months after the completion of treatment, we will provide an additional 12 week treatment free of charge. To learn more, please visit OUR GUARANTEE page.
An order can be cancelled before it is picked up by the shipper. Once it is picked up by the shipper, the order can only be considered as returns, not cancellation. If you wish to cancel your order, inform us immediately. If the order qualifies as cancellation, we will refund 100% of the order amount.
Once your order has been picked up from the shipper, It is considered returns. You will be charged the shipping cost plus a $25 USD restocking fee to cover the costs of labor, packaging materials and DHL return fee.
If you wish to reject the shipment, simply let us know. We will arrange for the item's return. You are responsible for the shipping charges plus the restocking fee if you decided to refuse the shipment.
Orders that qualify under free shipment, when returned or refused by the receiver will be charged the cost of shipping plus restocking fee. The remainder balance of the payment will be refunded to the buyer after we have inspected the items and determined that they are in original condition of the shipment. If they are not, the items damaged or not in original sellable condition will be charged.
Refunds (if applicable)
Once your return is received and inspected, we will send you a notification email of the refund amount and status. A credit will automatically be applied to your credit card or original method of payment, within 14 days or less.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, and check the original charge on your bank statement. It may take up to 14 business days before your refund is officially posted.
If you paid via other methods such as Paypal and other cashless payment transfer systems, please contact us so we may check on the status of payment transfer back to you.
Exchanges or Replacement (if applicable)
We only replace items that are damaged during shipping. Send us an email at email@example.com with a message describing the situation and photos of the damaged items. We will send you replacements, once it is approved, within 24-48 hours.