Our Refund Policy
Our refund policy is simple: we will refund you the full value of any unopened/unused vials should our GS prove ineffective in treating FIP in your cat.
An order can be cancelled before it is picked up by the shipper. Once it is picked up by the shipper, the order can only be considered as returns, not cancellation. If you wish to cancel your order, inform us immediately via chat box or email. If the order qualifies as cancellation, we will refund 100% of the order amount, minus the credit cards charges. We will not charge you for the restocking fee.
Once your order has been picked up from the shipper, It is considered returns. If you do not wish to accept the shipment, simply inform the shipper that you reject the shipment. We will arrange for the item's return. If you have received the shipment and used items within, only return unused items to us. We do not accept returns of opened or partially used vials. You will be charged €50 to covers the shipping costs, customs clearance processing fees, taxes and import duties, and restocking fees including the costs of labor and packaging materials. Returns are accepted within 30 days from the ordering date.
Once your return is received and inspected, we will refund within 48 hours. We will send you a notification email of the refund amount and status. A credit will automatically be applied to your credit card or original method of payment, within 14 days or less. We can only refund to the original payment method. Thus, we will not refund you cash for credit card purchases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, and check the original charge on your bank statement. It may take up to 10 business days in some countries before your refund is officially posted. Refunds can be posted as cancellations of your original purchase in some countries, not as a credit to your account. Your credit card company should be able to inform you how the refund is applied.
If you paid via other methods such as Paypal and other cashless payment transfer systems, please contact us so we may check on the status of payment transfer back to you.
Exchanges or Replacement (if applicable)
We only replace items that are damaged during shipping. Send us an email at email@example.com with a message describing the situation and photos of the damaged items. We will send you replacements, once it is approved, within 24-48 hours.