Our Guarantee is simple. We will refund you the full value of any unopened/unused vials should our GS prove ineffective in treating FIP in your cat. We will only charge €50 to cover order processing costs including labor and material to ship your order and to receive and restock your returned order. Shipping costs and payment processing fees, and any taxes and import duties paid on your behalf by us will not be refunded. Returns are accepted within 30 days from the ordering date. Once the vials arrives back at our shipping centre, and we have inspected that the vials are in useable condition, we will complete a refund via your original form of payment within 48 hours. You are only responsible for the costs of shipping to us.
For questions regarding Our Guarantee, please send us a message via the orange chat box, or leave us a message here.